Service Desk Administrator with Italian

Responsibilities:

• Be first line of enquiry for customer calls. Log the call in to a data base
• Real-time collection of customers/devices data and validation of its accuracy
• Ensure that the customer is entitled to the service, validate customer contract details
• Manage the service requests through telephone and provide basic information on the already opened service requests
• Manage multiple tasks or cases simultaneously with minimal supervision
• Keep call/case documentation as per requirement
• Meet the deadlines and keeps the service level agreements
• Be compliant with all internal policies, rules and procedures and ensures performance as per all work instructions and/or orders (written and oral), legally assigned to him/her by his/her direct manager, by officials acting for the direct manager or by any manager of a hierarchical level higher than the direct manager

Requirements: 

• High level of written and verbal English and Italian
• Good technical skills
• Ability to proactively learn new technologies, processes and search for solutions

You will get:

• Competitive remuneration package
• Performance-based bonuses
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more)
• Free Psychological Counselling via Green line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 150 BGN/month
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives

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