Job Title: Customer Engineer
Location: Spartanburg, SC
Pay: 22.00 an hr
Job Duration: 6-month contract-to-hire
Description:
Role Overview: The End User Device Technician will primarily be responsible for providing end-user support for a client based out of Spartanburg, SC. This includes the installation, repair, setup, configuration, upgrade, and relocation of end-user devices. Additionally, the role will involve office moves/setup and minimal migration tasks
Key Responsibilities:
Install, repair, setup, configure, and upgrade end-user devices such as desktops, laptops, printers, and peripherals.
Assist with office moves/setup, including relocating and setting up end-user devices at new locations.
Provide minimal migration support during office moves or technology upgrades.
Perform troubleshooting and resolve technical issues related to end-user devices.
Ensure timely completion of end-user support requests and tickets.
Adhere to service level agreements (SLAs) and quality standards.
Document all activities, configurations, and changes accurately.
Collaborate with other IT support teams to resolve complex technical issues.
Provide excellent customer service and support to end-users.
Requirements:
High school diploma or equivalent.
Prior experience in end-user device support or related field preferred.
Strong technical skills in installing, repairing, and configuring end-user devices.
Familiarity with Windows operating systems and common office software applications.
Excellent troubleshooting and problem-solving skills.
Ability to work independently and prioritize tasks effectively.
Strong communication and interpersonal skills.
Flexibility to work variable schedules, including weekends and overtime as needed.
Valid driver's license and reliable transportation.
Ability to lift and move equipment up to 50 pounds.
Work Schedule:
Hours: 8 to 10 hours per day.
Schedule: Monday through Friday, with a weekend rotation and alternating work days.
On Call: Yes.
Variable Schedule: Yes.
Overtime: Yes.
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Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
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To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records
Pay Details: $20.00 to $22.00 per hourBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
