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Content management error: Generic Content Banners should not be placed in the Navigation placeholder!
We were tasked with standardizing and centralizing the process for case management and deployment. We knew that the volume of cases and deployments would vary over time so we needed to a customized model that was flexible and cost-effective.
We established a Deal Operations Team and concentrated on the Supplier model for our Remote Management Center agents.
We recruited, trained and developed a team of Case coordinators and a Team Leader, using a Managed Services framework to deliver a cohesive coordination service. This team was able to coordinate the entire EMEA Customer Support aspect of the business. This featured:
We have established the knowledge repository, induction training materials, conducted the operational training for all employees involved. We've also set up the necessary hardware and software environments.
We have also managed to successfully adjust and accommodate the additional requirements of the client hours of operation, language requirements, and adjusting the service scope.
As a result, our client and its customers were (and continue to be) extremely satisfied. We have achieved:
Content management error: Generic Content Banners should not be placed in the Navigation placeholder!
Content management error: Generic Content Banners should not be placed in the Navigation placeholder!