3M is an industrial conglomerate with multiple sites, geographically dispersed across UK, including Northern Ireland. Distance to sites meant that customer service was difficult to maintain without excessive fixed costs. 3M needed to ensure efficient utilisation of its resources, with the ability to scale up for large projects.

Modis* introduced a fully managed desktop support service, using a fixed team of engineers supplemented by additional resource from the wider support teams. This team can be flexed up or down depending on client demand. Modis’ premises are now used to schedule, build and decommission assets from 3M UK. This service includes the secure deletion of client data prior to the disposal of all assets.

Modis* now delivers customer driven services at a fixed price, with the option of easily scaling up these resources for projects. The addition of new sites to support can also be easily added to the contract. Structured monthly reporting on multiple KPIs has resulted in very high customer satisfaction rates. The use of pooled resources allows for flexible holiday and sickness cover, and has resulted in annual savings of £75, 000. The services provided are about to be expanded to include full end-to-end project management and scheduling capabilities.

*Modis, with Badenoch + Clark form part of The Adecco Group